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They did excellent work, but we were more impressed with how polite all the employees we came into contact with were.
The Cutting Edge mitigation team led by Sleiman Chacra was incredible! I can’t say enough about their tremendous efforts & professionalism. I had a plumbing leak that resulted in 3-4 feet of dirty water & mud under my old (1931) house in the crawl space. The plumber recommended this company and the mitigation manager, Sleiman (Abou) Chacra, showed up at house within 1 hour of calling. He was polite & professional and answered all of my questions. He explained the clean up process and what would occur the following day. And perhaps more importantly he was kind and reassuring in a time of high stress. His team worked tirelessly and did a remarkable job at sucking out almost 3000 gallons of dirty water & mud, power washing underneath the house, laying down absorbent, and then cleaning up any mess left behind. The foreman, Sleiman was so good at explaining the process and so respectful of my house. Cleaning up the damage from a flood of that magnitude is not an easy task but they did an excellent job. I would highly recommend Sleiman and his team. I am forever grateful for all they did to save my little house.
Thank you for the excellent service so far! My upstairs bathroom flooded last week, and the damage covers parts of 6 rooms and a hallway. Your crew is very thorough and hard working!! I’ve really enjoyed having Chad here, making sure everything is dried out properly. I’m excited to move forward with Jesse, as he rebuilds my home. I’m super grateful for the help through this stressful experience. 😊
Justin’s general contractor remodeled our kitchen after a flood. Justin explained the entire process through insurance. His crew was very professional & they took care of removing the damage ASAP prior to remodeling. Very professional, on time, hard working, and good work. We highly recommend!
Fantastic job start to finish. Entire roof stripped and replaced in 8 hours. Super cleanup. I would highly recommend
Cutting Edge Restoration is the real deal! I had an issue with my place, and these guys were on it. What blew me away was how honest they were about what...
I would strongly suggest not hiring this company. If you want to have an efficient, effective and well-managed project. From the get-go, I was shuffled...
Very pleased with the level of service and professionalism.
As a homeowner who has to rely on skilled repair professionals from time to time, it can be an...
I had work done on my house and Larry Ingramm came to my home to make an assessment of the work that needed to be performed. Right away, we connected! He is very professional, caring and I would personally award him10 stars! To elaborate, Larry treated my home as if it were his own which displayed sincerity. It was not just a job or to win a customer over, he was more concerned about my needs and how they would be met. He was very thorough and patient explaining the details of the work that was needed to accomplish an exceptional outcome and followed up throughout the entire process. Love his sense of humor too! It's a challenge when your house is in a disarray, but the person you work with puts your mind at ease and reflects empathy during that time. Larry proved there are people who really do care about customers and their homes!
Cutting Edge Restoration was amazing! They were recommended by a plumber that came take a look at a pipe that was leaking from our water heater. Their technician Andrew Rivers "Drew" was amazing! Professional and know what he is doing! Explained everything that needs to be done to restore our damage walls.
I had a mold issue due to a leak near my laundry area. Drew, my Point of Contact (POC) from Cutting Edge, came out with Plumbing Tree to help with the mold issue. (Plumbing Tree to fix the laundry line, but Cutting Edge for the mold) Drew ended up discovering moisture in not just the wall closest to the laundry unit, but also a few of the surrounding walls. Immediately, he brought in a dehumidifier to start the drying process, without having secured my business. I checked with HOA's mold mitigation team, which came in at a lower price. I passed the quote to Drew, who quickly realized that the dehumidifier had dried up a lot of the moisture. With this new info, Cutting Edge actually came in under the other team, so I decided to go with Drew & Cutting Edge. Throughout the whole process, Drew kept me up-to-date on what was happening. He and his crew were able to accommodate the tight schedule and even left up the zip-walls for the reconstruction crew.
I would strongly recommend Drew & Cutting Edge for all your mold mitigation needs!
Our upstairs toilet leaked overnight into the downstairs bathroom. We called a plumber to detect the source of the leak. He told us to contact Cutting Edge Restoration. Drew arrived within the hour. He was knowledgeable, thoughtful, and easy to work with. Drew was punctual and continued to check on the work until the problem was resolved. I will definitely recommend Cutting Edge Restoration company.
On September 2, 2023, a rare tropical storm brought 10 hours of rain to our house in San Diego and exposed a previously unknown roof leak. The water that came through this roof leak flooded our Master Bedroom, as well as coming through the ceiling and walls in the Master Bathroom, Laundry Room, Hallway, and under the floorboards into the Living Room through the hallway.
I routinely see Cutting Edge Restoration trucks and vans traveling along the I-15, and remembering that they advertised mold & mildew mitigation as well as restoration from water damage (my primary concern as water was pouring through my ceiling on a Friday afternoon after 5 pm), I gave them a call. I wish I could remember the name of the nice lady who took my call. She was genuinely concerned about what was going on to include the fact that my wife has severe asthma & respiratory issues, took down my information, and eased my mind as she let us know that help was on the way.
During the mitigation phase, Travis came out to assess the water damage. He was very professional, friendly, and easy to talk to during this troubling time. He used equipment to measure where the water came through the ceiling, walls, floorboards, our bathroom vanity, etc. to determine where he would need to start mitigiation and what he would need to do it. As he deployed multiple blowers and de-humidifiers that night, we knew that we were going to be able to sleep well knowing that he had a least contained the water damage. Travis came back the next day, and a few times after that checking equipment, checking on the progress of the mitigation, and providing us with our next steps.
During the reconstruction phase, Larry, did an excellent job of communicating via text and phone daily while scheduling the repairs, coordinating supplies, and taking our input for what was needed during the restoration; often at night and after normal working hours to ensure we were taken care of. He was very responsive and answered all the questions we had. He even provided an industrial grade air purifier to remove all of the dust & construction particles from the air because our older children were still living in the unaffected bedrooms in the house (and because the kitchen was completely unaffected, we couldn't cover them under "Loss of Use;" so they had to keep living in the house with all of the reconstruction going on). Also, during this phase, our insurance initially low-balled us severely, was dragging their feet with their approval process as additional water damage that could not be seen until you opened up the walls, ceiling, and floor was identified in a supplemental repair estimate sent back through our insurance. Daniel & Larry did an excellent job of keeping up with the communication with them, always answered all my questions with a friendly and positive manner, and patiently worked with the insurance company for 3 months until all issues were worked through with the insurance company and a final approval to begin work was finally completed. It should be noted that all issues that were initially identified by our insurance company with Cutting Edge Restoration's estimate were all found to be correct by Cutting Edge. Our insurance company even disputed their finding of our carpet being "premium" quality, which later bore out as premium carpet through a lab test!
I also want to mention that their floor guys were outstanding!
I hope we never experience another loss from water, or any other related event where we’ll need them, but if we do, then we know who to call. If any of our friends have a water/mold/mildew, fire, or weather related event that damages their home, we're going to give them Cutting Edge Restoration's number.
Thank you Cutting Edge Restoration for restoring our home better than it was! You guys are truly outstanding!